FAQ
1. What is your return/exchange policy?
You are welcome to return items to us. If you wish to exchange an item we ask that you simply return and place a new order. Celtic Fusion is not liable for the cost of returns. Please return the item(s) within 14 days of receipt.
Return in the same condition as received; clean, unworn, neatly folded and with the tags on. Include a note with your name and order number. Once received we will process your refund straight away. Please send us your tracking code here if you have one. If you are outside of the EU Trade Zone fill out a customs declaration correctly stating returned goods, ‘No Custom Charges Due - Returning Items to Business Owner’. Fill out a custom label as a business return with a VALUE of €20 only. Please add your item(s) tariff codes. You will find them on your order receipt (example: 62063000). If you are unsure please contact us. If customs labels are not correctly filled we are not liable to pay custom charges and goods will be returned to the customer. It is advised that you put your own return address at the back of your package. Return to: Regina Tierney Celtic Fusion Design 43 CLOVER HILL TULLA ROAD ENNIS V95DN28 CO. CLARE IRELAND Phone: +353 868786521
2. How do I track my order?
Simply click on your tracking number and if that does not work you can also access from the shipping providers website.
- For standard shipping you can visit An Post here
And enter your tracking number
- For DHL express you can visit here
And enter your tracking number
Please keep an eye on your tracking for successful delivery
3. What payment methods do you accept?
- Visa
- Mastercard
- Paypal
- American express
- Discover
All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer). This data can not be detected, intercepted or used by third parties. At no time does your financial data transit the Celtic fusion computer system. In order to secure payments, celtic fusion will have full freedom to check the personal data you have provided us and to adopt the measures deemed necessary (request for evidence or cancellation of the order) so that the person whose bank account is debited is the person who placed the order and to avoid any fraudulent use of credit card numbers. In this case, an e-mail informing you of this action will be sent to you and your order will remain blocked until receipt of proof(s) of identity.
4. Do you offer international shipping?
Celtic Fusion ships internationally to customers in: Europe, UK, US, Canada, Australia, New Zealand, Singapore, Taiwan, Japan and Switzerland. Once an order has been placed it will be shipped in two to three business days.
All our shipments outside Europe including Switzerland, Norway are shipped duty-free (VAT: 23%). Customs duties (ranging from 12 to 12.40% of the total amount of the order) or other local taxes or import duties, may be payable. These taxes are payable upon receipt of the package according to the laws in force in the country of destination. All possible customs fees are the responsibility of the buyer, these rights and sums are not within the competence of Celtic Fusion.
5. What is your shipping policy?
Delivery time
Celtic Fusion undertakes to deliver the items ordered and paid for within the prescribed time. These deadlines are effective from the dispatch of your order. The indicated deadlines are usual average times and correspond to the time of treatment and delivery. If after 7 days and as from the date of delivery indicated during the payment of the order, and if this excess is not due to a case of delay of delivery by the delivery services, you will be able to demand the refund of the expenses of forwarding. Celtic Fusion reminds you that you are required to make sure you have mentioned all the information needed to deliver your order. In case of prolonged delay of the delivery, you are invited to announce it as soon as possible to the customer service. Items are delivered to the delivery address you specified during the process of your order.
Receipt of the parcel
The delivery date will be considered the date of receipt of your parcel. Upon receipt of the item(s), you are required to check the condition of the item(s) delivered(s). You have a period of 14 working days from delivery to make any reservations to customer service.
6. How do I know what size to order?
You can access our how to measure guide here
Each listing has the garment measurements within the additional information with size guides also in the gallery.
Please compare your body measurements with the garment measurements selecting a size which allows you to breathe. The garment measurement should be a bit bigger than your body measurement.
Example, someone with a 40” chest could choose a garment with a 42” chest giving space to fit on and breathe.
7. Can I cancel my order after it has been placed?
No, we do not accept cancellations as we process our orders very quickly.
However, you are welcome to contact our customer service
hello@celticfusiondesign.com
If your order has not been processed yet we have no problem cancelling this for you.
8. Do you offer gift cards?
Yes, you can access our gift cards here
Options;
- Digital with free shipping
- Hard copy with a note and a little gift with shipping fee.
9. Are your products ethically sourced/sustainable?
Celtic Fusion are very committed to sustainability where possible. You can read about our business ethics and tree planting mission here
10. How do I care for my garments?
Generally you can handwash or machine wash at a hand wash/delicate/gentle setting at a cool temperature 30C. We like to use natural detergents and line dry out of direct sunlight.
11. Do you do custom orders?
Celtic Fusion currently offer custom order only on custom bridal dresses
12. Do you have a physical store location?
No, however we do have our working studio. You can contact our customer service here: hello@celticfusiondesign.com
13. What should I do if I receive a defective item?
Please contact our customer service as soon as you realise an issue or within 14 days of receipt: hello@celticfusiondesign.com
14. How do I contact customer service?
Simply email us and we will get back to you within 1-2 business days: hello@celticfusiondesign.com
15. Are there any promotions or discounts available?
We have a new members 10% discount on our home store.
Periodically we launch sales on our full collection. Join our mailing list or social media platforms to be first to find out.
You will also find or clearout sales on our store
16. What is your privacy policy?
Privacy Policy for Celtic Fusion This Privacy Policy describes how Celtic Fusion collects, uses, and shares information about you when you use our website celticfusiondesign.com or our Etsy store. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). 1. Information We Collect Personal Information: When you make a purchase or attempt to make a purchase through our stores, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Order Information: Additionally, when you make a purchase or attempt to make a purchase through our stores, we collect information about the products you have ordered. Device Information: We collect information about the device you use to access our stores, including information about the web browser, IP address, time zone, and some of the cookies that are installed on your device.
2. How We Use Your Information We use the information
We collect for various purposes, including: - Fulfilling orders placed through our website or Etsy store - Communicating with you - Screen our orders for potential risk or fraud - Providing you with information or advertising relating to our products or services
3. Sharing Your Information We share your Personal Information with third
parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: Squarespace Privacy Policy. We also use Google Analytics to help us understand how our customers use tour platforms. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
4. Your Rights If you are a European resident
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
5. Data Retention
We retain your Personal Information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and
to enforce our agreements.
6. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@celticfusiondesign.com or by mail using the details provided below: Celtic Fusion Design 43 Clover Hill, Tulla Road, Ennis, V95DN28 Ireland
17. Do you offer wholesale or bulk ordering?
No
18. Do you have other shops?
Celtic Fusion designs can only be purchase directly from our
19. Are there any restrictions on returns/exchanges?
Please view our returns policy here
We do not accept returns on custom bridal orders. However, our main collection items are returnable following our returns policy returned within 14 days of receipt.
We do not accept returns on earrings.
20. Do you have a size chart available?
Yes, you can follow our how to measure guide
For women
For men
Each listing has the garment measurements within the additional information with size guides also in the gallery.
21. My parcel has not arrived.
Please check your tracking and allow a minimum of 21 days to arrive.
Please keep an eye on this so you do not miss your delivery.
Please check if the address you have provided is correct.
If your parcel fails to deliver it will be returned to us as sender and we will be in touch with you for next steps.